Mohammed Abdul Vaseem - IT Leadership Portfolio

About Me

Driving digital transformation through strategic IT leadership

As a Lead IT Service Management Professional with over 11 years of progressive experience, I specialize in architecting and managing enterprise-scale technology solutions. Currently leading IT operations for a major UAE manufacturing facility, I manage a dynamic team of 6 professionals across 5 strategic locations, serving 650+ users.

My expertise spans from complete organizational migrations to cloud-based infrastructure, digital transformation initiatives, and team leadership. I have a proven track record of delivering successful technology projects while maintaining operational excellence and driving business growth through innovative IT solutions.

Digital Transformation

Led complete migration from on-premises Active Directory to cloud-based Azure Entra ID

Team Leadership

Managing and developing teams of 11 IT professionals across multiple expertise levels

Process Automation

Eliminated paper-based workflows through PowerApps and Power Automate implementations

Infrastructure Management

Comprehensive datacenter operations and disaster recovery solutions

Professional Experience

11+ years of progressive IT leadership and technical excellence

Feb 2020 – Present

Lead – IT Service Management

AIR (Advance Inhalation Rituals)/Al Fakher Tobacco Factory

Dubai, UAE

Digital Transformation Leadership: Led complete organizational migration from on-premises Active Directory to cloud-based Entra ID
Team Management: Lead and develop team of 6 IT professionals (all Level 2 specialists)
Process Automation: Eliminated paper-based workflows through PowerApps and Power Automate implementations
Infrastructure Operations: Direct comprehensive datacenter operations serving 650+ users across 5 locations

May 2019 – Feb 2020

Consultant (Level III)

Capgemini Technology Service India Limited

Hyderabad, India

Consulting on DELL EMC Networker and integrated appliance solutions
IT service management using Remedy and ServiceNow ticketing systems
Backup infrastructure optimization and gap analysis
Enterprise backup environment design and implementation

Nov 2015 – Apr 2019

Senior Administrator

Wipro Technologies

Hyderabad, India

Senior administration of Dell EMC Networker backup solutions
Team mentoring and Level 1 engineer development
Disaster recovery and critical scenario management
Internal lab management for testing and development

Sep 2014 – Jul 2015

Technical Support

Knoah Solutions

Hyderabad, India

Customer Support Excellence: Provided 24x7 chat support for Samsung products including phones, tablets, printers, and TVs
Problem Resolution: Effectively addressed customer queries through systematic understanding of customer challenges and expectations
Process Improvement: Documented customer dissatisfaction patterns and upgraded product knowledge to meet resolution standards
Team Development: Supported fellow team members in meeting performance standards and maintained flexible rotational shift schedules

Services I Provide

Comprehensive IT solutions for modern businesses

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Cloud Transformation

Complete Microsoft 365 & Azure migration, hybrid solutions, and cloud infrastructure setup

Microsoft 365 & Azure Migration
Single Sign-On (SSO) Implementation
Hybrid Identity Solutions
Cloud Backup & Disaster Recovery

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Business Process Automation

Custom applications, workflow automation, and AI-powered solutions to eliminate manual work

PowerApps Custom Applications
Power Automate Workflows
Microsoft Copilot Agents
System Integration & APIs

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Enterprise IT Infrastructure

Complete IT infrastructure setup, virtualization, networking, and telecommunications

Windows Server Environment
Hyper-V Virtualization
Network & Security Implementation
VoIP & Communication Systems

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Data Protection & Security

Comprehensive backup solutions, security implementation, and compliance management

Cloud Backup Implementation
Disaster Recovery Planning
Multi-Factor Authentication
Security Policy Development

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IT Service Management

Professional IT support structure, ticketing systems, and team development

Help Desk & Ticketing Systems
Asset Management
SLA Management
Team Training & Development

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Strategic IT Consulting

Technology planning, vendor management, and digital transformation roadmaps

IT Infrastructure Assessment
Digital Transformation Planning
Cost Optimization Analysis
Vendor Management & Procurement

Featured Projects

Key implementations and transformational initiatives

Complete Azure Entra ID Migration

Led comprehensive organizational migration from on-premises Active Directory to cloud-based Azure Entra ID, including hybrid implementation and final cloud migration for 650+ users.

Azure Entra ID PowerShell Hybrid Sync SSO

99.9% uptime during migration

500+ users migrated

Zero data loss

Digital Transformation Through Automation

Eliminated paper-based workflows by implementing PowerApps custom applications and Power Automate solutions, creating intelligent Copilot agents to enhance organizational productivity.

PowerApps Power Automate Microsoft Copilot SharePoint

60% process efficiency gain

100% paperless workflows

15+ automated processes

Enterprise Infrastructure Modernization

Comprehensive datacenter infrastructure operations including backup solutions using MABS, Azure Backup Center, and Acronis platforms across 5 locations ensuring business continuity.

MABS Azure Backup Acronis Hyper-V

5 locations covered

24/7 monitoring

99.95% backup success rate

Let's Work Together

Ready to transform your IT infrastructure? Let's discuss your needs.

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Email

mohd.vaseem@hotmail.com

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Phone

+971 563 656 846

Dubai, UAE

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Location

Dubai, United Arab Emirates

Available for projects across MENA region

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Availability

Open to consulting opportunities

Remote & On-site engagements

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